Feeding a raw diet.
What is Raw Food ?
Raw dog food is a natural diet made from uncooked meat, bone, organs, and other nutritious ingredients designed to mimic what dogs would naturally eat.
Is raw feeding safe ?
Yes. When handled and stored correctly, raw feeding is a safe and nutritious option for most healthy dogs. Always follow proper hygiene practices and keep food frozen until needed.
How do I switch my dog to a raw diet ?
Many dogs can transition straight onto raw food.
Start with a simple protein source and monitor digestion for the first few days.
How much raw food should I feed my dog ?
As a general guide
: Adult dogs: 2–3% of body weight per day
Puppies: 5–10% of body weight per day
Individual requirements vary based on age, activity level, and breed.
Can puppies eat raw food ?
Yes
Raw feeding can be suitable for puppies when fed a balanced diet appropriate for their age and size.
In fact, we always wean our puppies onto a raw food diet from around the three week mark. We start them on a single protein turkey or duck mince before moving them to a two protein mince.
My dog is a picky eater, will they eat raw food ?
We find that dogs who are picky eaters thrive on a BARF raw food diet.
It is the most natural food and how their digestive systems were designed.
Do I need to add supplements ?
Most complete raw meals already contain a balanced mix of ingredients and do not require additional supplements.
What if my dogs have allergies ?
Many owners find that raw feeding helps identify and manage food sensitivities.
Single-protein options can be particularly useful.
How should I store raw food ?
Keep frozen until required. Defrost in the refrigerator and use within 2–3 days. Never refreeze food that has fully thawed.
Can I contact you for feeding advice ?
Absolutely.
We're always happy to help with feeding guidance and choosing the right products for your dog
We have an in-house fully qualified Canine Nutritionist who can provide help and guidance
Shipping / Delivery Questions.
Do you offer local collection ?
Absolutely
You are always welcome to collect from our Kegworth premises.
Select "Local Collection" at the checkout and the shipping costs will be removed.
Your order will then be ready for you to be collected.
How long does delivery take ?
Frozen Food:
We ship your food in fully insulated cardboard boxes by DPD next day.
Orders placed by 3pm will be dispatched on the same day and should arrive the following day.
Orders placed after 3pm will be dispatched the following day and will arrive the next day to that,
Dried Treats:
Dried treats are dispatched by either DPD or Royal Mail and should arrive within 1 to 2 days
What payment methods do you take ?
We accept major debit cards, credit cards, and secure online payment methods through our checkout
Will my raw dog food arrive frozen ?
Yes
We ship in specially designed insulated packing boxes.
These are designed to ensure your dog food arrives frozen and fully fresh.
On occasions the blocks may arrive with the edges starting to thaw but they will remain chilled.
In this event, it is perfectly acceptable to unpack them into the freezer and they will absolutely be ok to feed to your dog with zero issues.
Will I receive a tracking number ?
Yes,
We will advise you of the DPD tracking number as soon as your purchase has been dispatched.
You should then receive updates from DPD with regards the day and two hour slots when you should expect your order to arrive.
What are your shipping costs ?
We always endeavour to maintain our shipping costs as low as possible.
Dried treats only orders are subject to a shipping charge of £3.99 per order.
Frozen raw food shipping charges are tiered and are as follows'
1 Block to 15 Blocks - £6.99
16 Blocks to 30 Blocks - £9.99
31 plus Blocks - £12.99
In practice, it is more cost effective to increase your order to save on the delivery costs.
We are pleased to offer free dried treat shipping on all orders which also includes our raw food products.
Of course, should you be local, you are more than welcome to take advantage of our collection service with no delivery charge.
Returns / Refund Policy
Refund Policy
At RawFoodDirect, we take great care to ensure your order arrives in excellent condition. Due to the perishable nature of frozen raw pet food, special return conditions apply.
Can I return frozen Products ?
Unfortunately, we cannot accept returns of frozen or perishable products once they have been delivered. This is to protect product quality and food safety.
Damaged or incorrect orders ?
If your order arrives damaged, defrosted, or you receive the wrong items, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
1. Your order number
2. Photographs of the products and packaging
3. A brief description of the problem
Refunds ?
Where a product is found to be faulty, damaged during transit, or incorrectly supplied, we will offer an appropriate remedy which may include
A replacement product
Store credit
A full or partial refund
Refunds will be processed to the original payment method.
Order Cancellations ?
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation may no longer be possible due to the perishable nature of the products.
Delivery Issues ?
If there is a problem with your delivery, please contact us as soon as possible. We will work with our courier partner to investigate and resolve any issues.